Beyond the Balanced Scorecard /
Brown, Mark Graham
Beyond the Balanced Scorecard / Mark Graham Brown - 1° Ed. - 233 páginas ; 24 cm.
Factura educativa
1.- Beyond first-generation balanced scorecards 2.- Analytics: a new way of tracking organizational performance 3.- The analytics-based scorecard: adding more business intelligence to your metrics 4.- Customer relationship analytics: meaningful metrics that predict loyalty 5.- External analytics: quantifying factors that can make or break your business 6.- People analytics: measuring your most important asset 7.- Operational analytics: key internal metrics of quality, productivity, timeliness and innovations 8.- Strategic and financial analytics: measuring what really matters 9.- Beyond the balanced scorecard: from performance measurement to performance management
9781563273469
GERENCIA EJECUTIVA
658.4 / B8121 2007
Beyond the Balanced Scorecard / Mark Graham Brown - 1° Ed. - 233 páginas ; 24 cm.
Factura educativa
1.- Beyond first-generation balanced scorecards 2.- Analytics: a new way of tracking organizational performance 3.- The analytics-based scorecard: adding more business intelligence to your metrics 4.- Customer relationship analytics: meaningful metrics that predict loyalty 5.- External analytics: quantifying factors that can make or break your business 6.- People analytics: measuring your most important asset 7.- Operational analytics: key internal metrics of quality, productivity, timeliness and innovations 8.- Strategic and financial analytics: measuring what really matters 9.- Beyond the balanced scorecard: from performance measurement to performance management
9781563273469
GERENCIA EJECUTIVA
658.4 / B8121 2007
