Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [and other authors].
Idioma: Inglés Editor: New York : McGraw-Hill, 2012Edición: 2nd edDescripción: 1 online resource (xviii, 244 pages) : illustrationsTipo de contenido:- texto
- computadora
- recurso en línea
- 9780071771320
- 153.6 23
Tipo de ítem | Biblioteca actual | Colección | Signatura | Estado | Fecha de vencimiento | Código de barras | Reserva de ítems |
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Sede Quito | Col General | 153.6 (Navegar estantería(Abre debajo)) | Disponible | Ebook00415 |
Includes bibliographical references (p. 231) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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