Brown, Mark Graham <br/><br/>
Beyond the Balanced Scorecard / 
Mark Graham Brown 
 - 1° Ed. 
 - 233 páginas  ;  24 cm. 
<br/><br/> Factura educativa 
<br/><br/>1.- Beyond first-generation balanced scorecards 2.- Analytics: a new way of tracking organizational performance 3.- The analytics-based scorecard: adding more business intelligence to your metrics 4.- Customer relationship analytics: meaningful metrics that predict loyalty 5.- External analytics: quantifying factors that can make or break your business 6.- People analytics: measuring your most important asset 7.- Operational analytics: key internal metrics of quality, productivity, timeliness and innovations 8.- Strategic and financial analytics: measuring what really matters 9.- Beyond the balanced scorecard: from performance measurement to performance management 
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<br/><br/><label>ISBN: </label>9781563273469 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GERENCIA EJECUTIVA
<br/><br/><label>Dewey Class. No.: </label>658.4  / B8121 2007