TY - BOOK AU - TI - The perfect negotiation : all you need to get it right first time / Gavin Kennedy: T2 - The perfect series SN - 0712654658 U1 - 658.4052 PY - 1992/// CY - London: PB - Century Business, KW - NEGOCIACIÓN N1 - 1. What is negotiation.-- 2. The four phases of negotiation.-- 3. Phase one: How to debate.-- 4. Phase two: How to debate.-- 5. Phase three: How to propose.-- 6. Phase four: Bargaining.-- 7. Agreement.-- 8. Styles of negotiation.-- 9. The role of ploys.-- 10. Negotiating difficult disputes ER -