Tough talking : how to handle awkward situations / David M. Martin - 630 páginas ; 24 cm. - Better business performance . - Better business performance. .

1. Making though talking easy.-- 2. Key techniques for every encounter.-- 3. Manipulating meetings.-- 4. Maneuvring warring factions.-- 5. Eyeball to eyeball encounters.-- 6. Solving performnce attitudes.-- 7. Customer care - firm but fair.

ISBN: 0273601636

Subjects--Topical Terms:
COMUNICACIÓN EMPRESARIAL
RELACIONES PÚBLICAS

Dewey Class. No.: 658.314 / M3791t