TY  - BOOK
AU  - 
TI  - Tough talking  : how to handle awkward situations / David M. Martin:  
T2  - Better business performance
SN  - 0273601636
U1  - 658.314 
PY  - 1993///
CY  - United Kingdom Misc. Islands: 
PB  - Pitman Pub. in association with the Institute of Management, 
KW  - COMUNICACIÓN EMPRESARIAL
KW  - RELACIONES PÚBLICAS
N1  - 1. Making though talking easy.-- 2. Key techniques for every encounter.-- 3. Manipulating meetings.-- 4. Maneuvring warring factions.-- 5. Eyeball to eyeball encounters.-- 6. Solving performnce attitudes.-- 7. Customer care - firm but fair
ER  -