TY - BOOK AU - TI - How to talk so people listen / Sonya Hamlin SN - 0722519915 U1 - 658.45 PY - 1989/// CY - London: PB - Thorsons, KW - COMUNICACIÓN EMPRESARIAL KW - PERSUASIÓN (PSICOLOGÍA) N1 - 1. What´s the problem.-- 2. The basivs of communicating.-- 3. Getting ready to communicate.-- 4. Structuring and organizing business encounters.-- 5. Designing presentations.-- 6. Close encounters.-- 7. Presentations.-- 8. The art of being questioned.-- 9. Mettings.-- 10. The last word ER -