TY - BOOK AU - TI - Identifying hidden needs creating breakthrough products / Keith Goffin ; Fred Lemke SN - 9780230219762 U1 - 658.83 PY - 2010/// CY - [sin lugar]: PB - Palgrave Macmillan, KW - NUEVOS PRODUCTOS KW - PALNIFICACIÓN ESTRATÉGICA N1 - Incluye bibliografía; 1. Introduction to customers hidden needs.-- 2. Surveys anda interviews.-- 3. Focus group.-- 4. Ethnographic market research.-- 5. Warehouse equipment ER -