TY - BOOK AU - TI - Hotel / Kate Mattock SN - 023729253 U1 - Hem 647.94 PY - 1982/// CY - London: PB - Evans Brothers Limited, KW - HOTELES N1 - 1. What is a hotel?.-- 2. Advance bookings.-- 3. Hall porters.-- 4. Reception desk.-- 5. Front of house.-- 6. Housekeeping.-- 7. Maintenance.-- 8. Food and beverage.-- 9. Kitchens.-- 10. Security.-- 11. Sales.-- 12. Word list ER -