Addy, Rob. <br/><br/>
Effective IT service management : to ITIL and beyond! 

 - [Berlin, Alemania]   Springer  2007 
 - xxvii, 342 p.     24 cm.*il. 
<br/><br/><label>ISBN: </label>978-3-540-73197-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION DE RECURSOS INFORMATICOS<br/>TECNOLOGIA DE LA INFORMACION - ADMINISTRACION
<br/><br/><label>Dewey Class. No.: </label>004.0688/Ad29e