Schonberger, Richard J. <br/><br/>
Operations management:   serving the customer 

 - Irwin/  BPI 
 - 922 p. ;   24 cm. 
<br/><br/><label>ISBN: </label>256058342 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICIO AL CLIENTE
<br/><br/><label>Dewey Class. No.: </label>658/ Sc65o/ 08.3.173