TY  - BOOK
AU  - Moore, Christopher W.,
TI  - The mediation process: practical strategies for resolving conflict 
SN  - 9781118304303
U1  - 303.69 23
PY  - 2014///
CY  - San Francisco
PB  - Jossey-Bass, A Wiley Brand
KW  - Mediación
KW  - ARMARC 2.0 en línea
KW  - Gestión de conflictos
KW  - BNE
KW  - Solución de conflictos
N1  - Includes bibliographical references (pages 611-654) and index; Understanding Disputes, Conflict Resolution, and Mediation -- Laying the Groundwork for Effective Mediation -- Conducting Productive Mediation Meetings -- Strategies for Responding to Special Situations -- Toward an Excellent Practice of Mediation
N2  - "This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution.  The book is practical blend of theory, research, and practice with a useful "how to" approach to resolving disputes at various stages of development and resolution.  Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental, intercultural and international) and strategies for intervention.  The book is written for both  beginning and experienced practitioners.  "--
UR  - https://puce.odilo.us/info/the-mediation-process-practical-strategies-for-resolving-conflict-03343198
ER  -