Never split the difference : negotiating as if your life depended on it /
Chris Voss with Tahl Raz.
- viii, 274 pages ; 20 cm
The new rules -- Be a mirror -- Don´t feel their pain, labelit -- Beware yes master No -- Trigger the two words that immediately transform any negotiation -- Bend their reality
"A negotiation guide from a former FBI Hostage Negotiator"--