Plenert, Gerhard J. <br/><br/>
Strategic continuous process improvement :  which quality tools to use, and when to use them / 
Gerhard Plenert. 
 - 1 online resource (xxii, 234 pages) 
<br/><br/> Includes index. 
<br/><br/> "This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover. 
<br/><br/><label>ISBN: </label>9780071767194 9780071767187 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad total<br/>Control de calidad--Normas
<br/><br/><label>Dewey Class. No.: </label>658.4013