000 | 00519nam a2200205Ia 4500 | ||
---|---|---|---|
008 | 200129s9999 xx 000 0 und d | ||
020 | _a2729601961 | ||
041 | 0 | _aspa | |
082 | 0 | 4 | _a658.818/H8166/04.4.071(C) |
100 | 1 | _aHorovitz, Jacques | |
245 | 0 |
_aLa calidad del servicio : _b |
|
250 | _aMcGraw-Hill | ||
264 |
_aEspaƱa , _c1991 |
||
300 |
_a103 p. ; _c _c21.5 cm. |
||
336 | _atxt | ||
337 | _an | ||
338 | _anc | ||
650 | 0 | 4 | _aSERVICIO AL CLIENTE |
999 |
_c254255 _d254255 |
||
942 | 0 | 0 | _00 |