| 000 | 00570nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | 77755 | ||
| 008 | 200505s9999 xx 000 0 und d | ||
| 020 | _a958-9042-91-0 | ||
| 040 |
_aEC-QuPUC _bspa |
||
| 082 | 0 | 4 | _a658.812/Al15ex |
| 100 | 1 | _aAlbrecht, Karl. | |
| 245 | 0 | _aLa excelencia en el servicio / Karl Albrecht ; Lawrence J. Bradford | |
| 260 |
_a[Bogotá, Colombia] _bLegis _c1990 |
||
| 300 |
_aix, 236 p. _b _c24 cm |
||
| 490 | 0 | _a1005 | |
| 504 | _aIncluye bibliografía | ||
| 650 | 4 | _aSERVICIO AL CLIENTE | |
| 700 | 1 | _aBradford, Lawrence J | |
| 999 |
_c82883 _d82883 |
||
| 942 | 0 | 0 | _00 |